Our story

Protecting what matters most, with care and trust since the 1990s.

‘With deep local roots and decades of experience, we provide trusted, personalized insurance solutions built around you.’
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Years of Trust

Decades of trusted coverage and relationships

Family-owned since day one

Trusted since the 1990s

From personalized guidance to full claim support, we deliver more value and better service — without any extra cost to you.

A family for families

Kwan Insurance Services was founded in the 1990s by Victor Kwan with a simple mission: to be a family for families. Before opening his own independent insurance agency, Victor began his career working at another insurance agency, where he built strong, lasting relationships with clients based on trust and personalized service. Building off those relationships, he established Kwan Insurance Services as a family-owned and operated business dedicated to protecting what matters most.

For over 30 years, our team has proudly served the Bay Area and clients across California. Every member of the Kwan family – along with our three loyal dogs – plays a part in delivering trusted, compassionate service. As a local independent insurance agency, we combine deep community expertise with the flexibility to find the right coverage tailored to each client’s needs.

Inspired by Victor Kwan’s own journey as an immigrant, accessibility is at the heart of what we do. We provide support in English, Mandarin, and Cantonese to ensure clear communication and peace of mind for every client. Our core values – integrity, care, and transparency – guide us in making insurance approachable and personalized. At Kwan Insurance Services, you’re never just a policyholder: you’re part of our family.

Family-owned & operated

A true family business that treats every client like one of our own.
Our history

A legacy of excellence

From industry awards to community recognition, our journey reflects decades of growth, trust, and commitment to serving families across California.
Achievement

1987

Year

Rookie of the Year – CSE

Victor was awarded Rookie of the Year at CSE Insurance Group

2000

Year

Top Producer – CSE

Victor was awarded Top Producer Award at CSE Insurance Group

2001

Year

Top Producer – Blue Cross

Victor was awarded Top Producer Award at Blue Cross Health Insurance Group

2008

Year

Nationwide Top Producer

Recognized as a Nationwide Insurance Top Producer

2012

Year

New office in Dublin, CA

Kwan Insurance moves into our own dedicated office building at its current location at 11960 Silvergate Dr. Dublin, CA 94568

2022

Year

Best Local Car Insurance – Expertise

Best Local Car Insurance Agencies Award (expertise.com)

2024

Year

Karson Kwan joins as VP Sales

Karson joins the family business as the Vice President of Sales, bringing in his technology sales background (former Visa, Okta, Forter alum) and combining it with insurance

2025

Year

Featured on ABC 7 News

Kwan Insurance Services recognized as a local Bay Area expert insurance agency by ABC 7 News and invited to participate in on-air TV broadcast regarding state of insurance in California.

Guided by integrity, built on care

Our mission

At Kwan Insurance Services, our mission is to provide families and individuals across California with trusted, personalized insurance solutions built on integrity, care, and lasting relationships. As a family-owned independent agency, we are committed to making insurance approachable and accessible by offering clear communication and trilingual support in English, Mandarin, and Cantonese. We strive to protect what matters most while treating every client as part of our family.

Two women discussing work

Award-winning service

Honored with “Best Local Insurance Agency” recognition for our commitment to clients.
What we stand for

Core values

Our core values define how we serve, support, and protect our clients every day

Integrity

We believe in doing what’s right for our clients, always putting their needs first.

Trust & relationships

We build long-term partnerships with clients, grounded in honesty, respect, and reliability.

Care & compassion

As a family-owned business, we treat every client like family, with the same level of concern and support we’d want for our own.

Accessibility

We make insurance clear and approachable by offering multilingual support and personalized guidance.

Community commitment

With deep roots in the Bay Area, we are dedicated to serving and supporting the communities we call home.

Women focussing on work
Our impact in figures

Expertise you can count on

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Retention rate year-over-year
0x Recognized
As a Top Producer in California
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Clients currently being served
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Policies in force
Our team

The People Behind Your Coverage

‘With deep local roots and decades of experience, we provide trusted, personalized insurance solutions built around you.’

Victor Kwan

Principal & Founder
Victor is the founder and president of Kwan Insurance Services. He brings over 38 years of insurance experience ranging from life insurance to commercial insurance, and everything other line of business in between.

Kim Kwan

Principal & Founder
Kim comes from a past background in computer science but now manages our office’s daily operations, including accounting, bookkeeping, and human resources. As our back office manager, she ensures that our office never falls apart.

Karson Kwan, CLCS

Vice President, Sales | Commercial Lines Specialist
Karson comes from a past-life in technology sales as a Sales Engineer at big tech companies like Okta and Forter. He excels in breaking down hard to understand subjects and making it easy to understand for everyday people. He currently focuses on high net worth individuals and commercial insurance for business owners.

Victoria Kwan

Chief Marketing Officer

Vickie Liang

Commercial Lines Account Manager
Vickie has been with Kwan Insurance for over 28 years, excelling in providing customer care for all our commercial clients. She specializes in commercial insurance and property insurance. Through thick and thin, she has seen it all here.

Cindy Lu

Personal Lines Account Manager
Cindy has been with Kwan Insurance for over 25 years, providing customer care for our health insurance clients, such as Medicare, small business group health, and personal lines insurance.

Sophie Lao

Personal Lines Account Manager
Sophie is our lead personal lines account manager, assisting our clients with exceptional knowledge, care, and detail about auto, home, and umbrella insurance. Her attention to detail provides our clients and insurance carriers with the highest level of service.

Tina Chan

Customer Service Representative
Tina assists our customers with processing changes, requesting new quotes, and ensuring that bills are paid on time. You may hear from her to remind you to make a payment or ask follow-up questions!

Hans Matthew Delos Santos

Office Assistant
Hans is our office assistant, providing our office and our clients with exceptional follow-ups, endorsements, and general quoting. Hans provides us with the extra helping hand in times of need!

Khoa Pham

Personal Lines Account Manager
Khoa is another personal lines account manager, helping assist our agency with new quotes, existing client questions, and providing new policies. Coming from Southern California, he is here and ready to start on a new journey here in NorCal!
Victor Kwan
We live and breathe insurance, which means we understand how policies, claims, and changing regulations can affect your coverage. That’s why we’re committed to being your trusted partner - simplifying the process, explaining your options clearly, and guiding you every step of the way. With us by your side, you never have to navigate insurance alone.

Victor Kwan,

Founder of Kwan Insurance Services
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Recognized as a Top Producer in California
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Client retention rate year-over-year

Blog and Articles

Latest articles

Handpicked reads to help you make smarter insurance decisions.

Our carriers

Carriers we proudly work with

We work with trusted carriers to ensure you get reliable protection at the best value.
Wide reach
Coverage across California and beyond.
Top partners
We work with highly rated carriers.